Executive Professional for Specialized Technical Support Services

Job Description 🧾

At Hiringbe we are seeking service-focused technological talent to join the Specialized Technical Support area for STPS. Your main objective will be to maintain the institution's operational continuity, ensuring that hardware, software, and networks function optimally. We value your agility to resolve incidents and your ability to provide users with a seamless and secure experience.

Mandatory Requirements ✅

• Bachelor's or Engineering Degree in Systems, Computer Science, or related (graduate or degree).
• Minimum of 3 years of proven experience in level 2 technical support, networks, and telecommunications.
• Technical certifications in IT service management are highly valued.

Responsibilities 🎯

• Provide advanced technical support for the agile resolution of equipment and network incidents.
• Configure and manage unified communications and videoconferencing infrastructures.
• Monitor institutional systems to prevent operational interruptions.
• Document solutions and keep the team's knowledge bases updated.
• Ensure that end-user equipment complies with IT security policies.

Benefits & Compensation 🎁

• Salary: MX$16,059 – MX$16,059 MXN Monthly
• Major medical insurance and ISSSTE coverage.
• Institutional life insurance.
• Minimum 40-day year-end bonus.
• Extended vacation periods (20 days per year).
• Guaranteed vacation premium.
• Job stability under the Professional Career Service.
• Continuous training and professional development.
• Annual operational performance bonus.

Application Process 🧭

1. 1

   Technical resume review.

2. 2

   Initial screening and validation call.

3. 3

   Technical and specific competencies interview.

4. 4

   Final interview panel and formal offer.

Additional Notes 📝

• Eligible applicant location: Mexico
• Travel required: Yes
• Relocation required: No